Once your order has been packed and is ready to leave our facility you will receive a shipment email containing your tracking number. You can use this to track your parcels journey through the Royal Mail track and trace website. Tracking will not be available until the parcel has been scanned into the mail center, this can take 6 to 12 hours to update.

You can, however, our warehouse is super efficient and items are packed extremely quickly. If there is a delay in reading your cancellation email the item could have left our facility. In this event you would simply return the item to us with one of our free return labels unopened. Details of our return policy can be found here.

We can only guarantee address amendments before you receive your shipment confirmation email and there being no delay in reading your email. Our warehouse processes orders extremely quickly, and once you receive the shipment notification, the package has been handed over to Royal Mail and we can no longer make changes. If the item is delivered to the old address, you may simply use one of our free returns labels to send the unopened parcel back to us for a refund.

If you didn't receive your order confirmation, it's usually due to one of three issues: the email has gone to your Junk or Spam folder (please check there first), it's possible you made a typo in your email address when checking out, or in rare cases, your email provider may have rejected the automated message; if you're unable to locate the confirmation after checking your folders, please contact us immediately via email at customerservices@totalbeauty.uk or through our Contact Us page so we can verify your order status and correct your details.

Yes, you can check out as a guest without registering. However, we highly recommend you create an account as this will allow you to quickly store multiple delivery addresses, track your order history, and ensure a much faster checkout experience next time.

Simply sign up to our mailing list to receive exclusive offers and promotional codes as they become available.

We’ve gone paperless. Should you require a VAT Invoice reach out to us and we will gladly send you one.